We have been providing specialist services to Bus Operators for nearly 20 years, including:
Nationwide will provide a summary of these ratings to the customer and review on a period basis.
These scores can be used to measure TFL’s perception of bus cleaning within the contract and steer the focus of cleaning should TFL’s requirements alter. This is also a useful tool to allow the client to monitor what their client monitors as part of the contract. Below is a simple illustration of this process. Nationwide then extract background information to confirm which buses the audits have taken place on, what time, what type of route and the items weightings.
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